Studio Policies

Grip socks are required for all classes; they can be purchased in studio or you can bring your own.

Instructors and classes are subject to change without notice.

To maintain a focused and respectful environment, phones must be silenced and kept out of sight during class. If needed, instructors may ask you to put your phone away or step outside to handle urgent matters.

First class- please arrive about 10 minutes early. This gives us the time to greet you, introduce you to the reformer, and ensure you're set up for a comfortable and safe experience.

For all subsequent classes- arriving around 5 minutes before start time is perfect. It allows you to check-in quickly and get settled without feeling rushed.

*If your arrival overlaps with the previous class, please wait outside. If you must enter, enter quietly & respectfully, keep noise to a minimum to allow that class to finish.

If you arrive more than 5 minutes late, your spot may be given to someone on standby. If no one is waiting, the instructor may still decline entry to avoid disrupting the class, but will gladly assist you in rescheduling when possible.

Class bookings can be cancelled up to 12 hours before the class start time with no penalties. Anything cancelled within 12 hours of class start time, is considered late.

Unlimited auto-renewal members will be charged $15 for late cancellations and $20 for no-shows

8 Class & 4 Class Auto-Renew Members will lose a credit for late cancellation or no-shows

Class Packages, District Welcome Pack, & Drop-Ins will lose a credit for late cancellation or no-shows

If a class fills up, you’re welcome to join the waitlist!

If a spot opens up 15 hours before class, you'll be automatically be dropped in and notified right away.

After the 15‑hour cutoff, if a spot becomes available, it’s first come, first served, so feel free to check for open slots.

*If you have been added to the class and can no longer make it, you are responsible for cancelling your spot. This ensures others can book the class and you don’t risk additional charges for not showing up!

We’d hate to see you go, but if you wish to cancel your membership, we require a 30-day written notice sent via email to [your email]. Please note that cancellations cannot be accepted by phone, voicemail, or text message.

We do not extend expiration dates for class packages, district welcome packs, single-classes, or private sessions.

We kindly ask all members and participants to arrive with good personal hygiene to help keep our studio fresh and enjoyable for everyone.

All sales are final. The Pilates District is a cash-free establishment.

Minimum age to participate in group classes is 14. If you are 14-18 years old, you must be accompanied by an adult.

Members on auto-renew packages may freeze their membership for a minimum of 30 days and up to 60 days per calendar year. During the freeze period, a $25/month fee will apply in place of regular membership dues.

*To request a freeze, please email the studio at least 5 days before your billing date. We’re unable to apply freezes in the middle of a billing cycle.